TYPE:SalesMODEL:TaosYEAR:2025
Average Score (238 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2024
My service rep,Jeff, was very friendly and courteous throughout the time I spent there..
TYPE:ServiceMODEL:AtlasYEAR:2024
The employees are always kind, but the vehicle is terrible. I continue to have issues with it, including the vehicle randomly shutting off (one time while I was driving thru an intersection). According to the service department unless it shows up on the computer, it didn't happen. I have pictures and videos of the backup camera popping up while driving and the infotainment system not working and I was basically told at least it works, if I was in Erie it wouldn't work at all on Sundays.
TYPE:ServiceMODEL:TiguanYEAR:2023
The service was exceptional
TYPE:ServiceMODEL:TaosYEAR:2024
They fixed the problem & the staff at New Motors was cordial and helpful!
TYPE:ServiceMODEL:AtlasYEAR:2024
Took my car in at 7am It is 7:45pm and my car is still there and nobody has given me a call. I’m am taking this served and I don’t even know if my car is fixed yet. Disgusting
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Jefferey at the service is a huge asset to New Motors. He deals with all VWs shortcomings and tries his hardest to keep his customers happy.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
The service team at my dealership was great. The problems with this vehicle are extremely frustrating.
TYPE:ServiceMODEL:BeetleYEAR:2018
TYPE:ServiceMODEL:AtlasYEAR:2021