TYPE:SalesMODEL:TiguanYEAR:2025
Eric has always been very helpful, and knowledgeable
Average Score (239 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2022
I really like the people at the desk that I deal with (Brandi and Jeff), however, I do not believe that my issue is truly repaired. My info screen went black. I picked it up on a Friday and that following Sunday it started cycling on and off every minute until it finally went dark. However, Monday morning, I was able to turn it on and it is still working (3 days now). So I am not convinced the problem is repaired.
TYPE:SalesMODEL:Jetta GLIYEAR:2025
New Motors has gone out of their way to make my buying experience terrific, specifically, salesman “Mike Pitts”. All employees are exceptional, however, and I’m looking forward to a continued long relationship with them, as I am a huge VW fan, and this is my 8th VW dealership purchase! It all started many years ago in DuBois, PA, when an elderly gentleman / owner, named “Mr. Rosenberg” sold me my very first VW, which was a Golf! I drove home with my new car stuffed with every showroom plant they could fit in the car! Ha ha! Now I am on VW number eight!!! She is a beauty! I have sincerely had wonderful service experience with VW, and moreover, great dependability with each model purchased! Thank you for the opportunity to tell a small bit of my VW story! :)
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
I was a touch early for my scheduled appointment. Everyone was friendly (I'm sorry, I don't remember their names). The young man at the maintenance desk who checked me in, was very nice and helpful. He showed me how to reset something in my car's radio. Now, my 2023 VW Atlas's entertainment system, that's another story!! For whatever reason, it stopped working, thus no backup camera, etc. I was told it was an "Erie" thing??? Who knows. They changed the signal, or something like that. So far so good. Hope it stays that way! We are coming back in about a week for an inspection. Thanks, Kristi
TYPE:ServiceMODEL:TaosYEAR:2024
We always had great service. Brandi in the service department has always Helped us. She is very knowledgeable about our car and showed us different things we were having trouble understanding with all the Technology.
TYPE:ServiceMODEL:AtlasYEAR:2024
Great service and done well!
TYPE:ServiceMODEL:TaosYEAR:2023
The service was conveniently scheduled. We were provided a loaner and the service people were very polite and helpful. I rated the experience as a 4 ; I was offered an air cleaner for $73.00, the technician already had the air cleaner box open!!!!
TYPE:SalesMODEL:TaosYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2024
My service rep,Jeff, was very friendly and courteous throughout the time I spent there..
TYPE:ServiceMODEL:AtlasYEAR:2024
The employees are always kind, but the vehicle is terrible. I continue to have issues with it, including the vehicle randomly shutting off (one time while I was driving thru an intersection). According to the service department unless it shows up on the computer, it didn't happen. I have pictures and videos of the backup camera popping up while driving and the infotainment system not working and I was basically told at least it works, if I was in Erie it wouldn't work at all on Sundays.